If payment was run on the wrong invoice or for the wrong amount, the following steps and tips can help a user not only correct but run the payment again correctly.
1. Reverse the wrong payment via a Correction Entry.
2. Run a Correct Payment using the Card Number (obtain the unmasked Card Number from RFMS Receipt History).
If the user entered the card manually, The invoice's Receipt History will display the card number. The “Mask Card Number” option in Utilities>Credit Card Setup>Credit Card Setup may need to be turned off to view the full card number.
3. Once the full card number is obtained, run it manually for the correct amount and the correct invoice.
The CVV code for the payment will not be needed. This will not affect the fees.