Make sure that the Void R(f)ds box is checked on the Banking>Test Options screen.
From the Customer Payment screen in RFMS, fill in the following fields and click OK.
- Reference - This is the card the refund was original placed.
- Card - Place the POSITIVE amount since you are voiding a refund (which was negative).
The PAYLEX Void Approval screen will appear. If everything is correct, click OK.
The Void Refund screen will appear. If the refund was approved, then a green check will be in the lower right of the screen, and an approval code will be in the middle in red. Click OK.