If RFMS freezes up or locks up before posting the payment to the receipt file, the payment will only show in the PAYLEX Batch Settlement.
A correction entry should be made.
Go to the original invoice.
Click the payment button. The Customer Payment screen will appear.
On the Payment screen, put a note in the Reference field (NOT THE CREDIT CARD NUMBER). Select the same register that was selected when the payment was run. Put the positive amount of the payment in the card field.
The following message will appear when OK is clicked on both payment screens. Click Yes both times.