From the Refund screen, select Token and then select the magnifying glass.
When running a Token Refund on an invoice, enter the last 4 digits in the field.
If the digits are unknown, you can obtain them from the invoice's receipt history or by contacting the customer.
Highlight the correct token and click (S)elect.
The information from the Token will be pulled into the screen. Check all the information and Click Auth Refund.
The PAYLEX Token Refund screen appears. Check the information, and if it is correct, click OK.
The green check will appear with the OK button if the refund is approved. Click the ok button.
The Auto Assign screen lets you know that the refund is being posted to the invoice in your Database Software.
If the Card Token for the refund is not on the screen, it might be expired or deactivated. Use the checkboxes at the bottom left of the screen to expand the search.
Select Again if you would like to make another payment or refund. Select Exit if you would like to close the QuickPay feature.