Go to the original invoice.
Click the Post Payment button.
On the Customer Payment screen, click the EMV button before entering anything on the screen
Enter the negative dollar amount on the EMV Payment form and press OK.
Select Token on the APS screen.
Enter the last 4 digits of the token. Click OK.
If the last 4 digits are not known, leave this field blank. Click OK. The Token Select screen will appear.
Highlight the correct token and click (S)elect.
The PAYLEX Token Refund screen appears. Check the information and if correct click OK.
If the Refund is approved the green check will appear by the OK button. Click the ok button.
The Payment Posted screen will appear. If you would like to preview, email or print the receipt, select the appropriate information. If not, click Exit.
The Transaction appears on the Batch Settlement screen and is ready to be batched.
If the Card Token for the refund is not on the screen, it might simply be expired or deactivated. Use the checkboxes at the bottom left of the screen to expand the search.