Go to the original invoice.
Click the payment button. On the Customer Payment screen, click the EMV button before entering anything on the screen.
Enter the negative dollar amount for the full payment that has been made on the EMV Payment form and press OK.
The Paylex Void Approval screen appears.
When Voiding, it is not necessary to select the Card or Card Token. The process assumes that if there is a transaction on the same day on the same invoice for the payment amount, the transaction is automatically selected for VOID.
If (under rare circumstances) two payments for the same amount on the same invoice on the same day were made with two different cards...one of which needs to be VOIDED, pay attention to the card number before selecting VOID. If the wrong card comes up first, select "NEITHER" so that the next transaction can be voided.
If the Void is approved, the Void Approved screen will appear. Click OK. A receipt will print (if receipt printing is activated).